Shipping Policy

At Pebbles Star, we’re committed to delivering your orders quickly, safely, and affordably. Below you’ll find all the details about how we ship our products, including processing times, shipping methods, and tracking.

1. Order Processing

Processing Time: Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive an order confirmation email once your order has been placed and a shipping confirmation once it’s on the way.

2. Shipping Methods & Delivery Time

We ship using reliable national carriers to ensure safe and timely delivery.

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	3–5 business days	$3.99 or FREE on orders over £40
Express Shipping	1–2 business days	$6.99
Local Delivery (if applicable)	Same/Next Day	Contact for availability

📦 Free Standard Shipping is automatically applied at checkout on all qualifying orders.

3. Shipping Locations

We currently ship within the United Kingdom.
If you are outside the UK and interested in our products, please contact us at support@pebblestars.com and we’ll do our best to accommodate you.

4. Order Tracking

Once your order ships, you’ll receive an email with tracking information.
You can use this to monitor your package in real-time. If you don’t receive tracking details within 48 hours, contact us at support@pebblestars.com.

5. Delays and Delivery Issues

While we do our best to ensure timely delivery, please note:

Delays may occur due to weather, carrier issues, or high-volume periods (e.g., holidays).
Pebbles Star is not responsible for lost or stolen packages after they are marked “delivered” by the carrier. Please ensure your shipping address is accurate and secure.

6. Incorrect or Damaged Orders

If your order arrives damaged, incomplete, or incorrect:

Contact us within 48 hours of receiving your package at support@pebblestars.com
Include your order number and a photo of the issue
We will work quickly to resolve the issue by offering a replacement or refund where applicable

9. Contact Us

If you have any questions about this Privacy Policy or our practices, contact us at:

Pebbles Star
📧 Email: support@pebblestars.com
📞 Phone: (818) 6752469
🏢 Address: 9545 Reseda Blvd #13, Northridga CA 91324, United States